This Refund Policy applies to all purchases made on ARCHZZ, including single model purchases, credit-based unlocks, and subscription plans operated by ARCHZZ PTE. LTD. ("ARCHZZ," "we," "us").

If a purchased model has a technical defect or file issue that prevents normal use, you may request a refund within 14 days of purchase by contacting our support team with your order number and a description of the issue. Approved refunds are returned to the original payment method.

Models that have been delivered correctly and as described are not refundable simply because they do not meet your personal preference or expectation of style.

Where a model unlock fails or the unlocked files are defective, the credits used for that unlock will be refunded as the same type of credits used for the original transaction, unless a cash refund is required under applicable law.

You may cancel your first subscription purchase for a full refund within 7 days of payment, provided that you have not used any subscription benefits during that period, including model unlocks, downloads that use subscription benefits, or other member entitlements. Use of subscription benefits is determined in accordance with Section 5 below.

For automatic renewal charges, you may request a full refund within 7 days after a new billing cycle starts, provided that no benefits of the new cycle have been used. Cancelling auto-renewal at any time prevents future charges but does not retroactively refund cycles that have already started outside of this window.

For Sections 3 and 4, use of subscription benefits means using an entitlement provided by the subscription period for which a refund is requested, including consuming that period's credits or unlock allowances, unlocking a model using that subscription, or using a service available through that subscription.

Downloading a model licensed through an earlier purchase or subscription period does not, by itself, count as use of the current period's benefits, provided that the download neither consumes a current-period allowance nor requires a current-period subscription entitlement. This provision does not independently grant a right to re-download any model.

When a subscription refund is approved under Section 3 or 4, the subscription access and unused benefits attributable to the refunded period will be withdrawn, and automatic renewal for that subscription will be cancelled. The refund does not affect model licenses lawfully obtained through separate purchases or earlier paid subscription periods, or credits purchased separately from the refunded subscription.

Approved subscription refunds are returned to the original payment method.

To request a refund, contact us at support@archzz.com from the email address associated with your account. Please include your order number and the reason for your request. We aim to review requests within 3 business days.

This Refund Policy constitutes an integral part of our Terms of Use. To the extent that any matter is specifically provided for in this Policy, this Policy shall control. Any matters not expressly addressed herein shall be governed by the Terms of Use. In the event of any conflict or inconsistency between this Policy and the Terms of Use, the provisions of this Policy shall prevail. ARCHZZ may refuse refund requests that are abusive, fraudulent, or made in bad faith. Nothing in this policy limits any non-waivable statutory rights you may have.